Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information in relation to Club Vino. We are committed to safeguarding your privacy and complying with UK laws, including the EU General Data Protection Regulation (GDPR). To understand your rights and our obligations, you can visit knowyourprivacyrights.org.

If you have any concerns about our policy or need further clarification, please contact us before sharing your personal information.


What Information Do We Collect?

We may collect the following types of personal information:

  • Contact Information: Your name and email address, which you provide when registering for events, making inquiries, or booking a corporate or private wine tasting.
  • Delivery Information: Your phone number and address, which you may provide to facilitate the delivery of products or services.
  • Event Preferences: Preferences such as dietary requirements and the names of other attendees when registering for an event.
  • Payment Information: Payment details such as credit card or bank information, though these are disposed of immediately and securely after a transaction is completed.
  • Purchase History: Records of your event registrations or wine purchases and interactions with our emails (e.g., whether you open them).

We may also store information related to specific inquiries or requests made via phone, our website, email, or post.

When using our website, we collect interaction data—see the section on “Cookies and Website Data” below.


How Do We Use Your Information?

We use your information for the following purposes:

  • To provide the products or services you’ve requested.
  • To keep you informed about relevant events, products, and services.
  • To fulfil our contractual obligations to you, including event registrations and order processing.
  • To communicate relevant updates based on your past interactions with us (e.g., future wine tasting events or wine offers).

We do not:

  • Use automated decision-making based on your data.
  • Share your information with third parties, except for services like mailing or billing.

If you have subscribed to our email updates, we use your information based on the consent you provided.

We may also be required by law to share your information with legal authorities if presented with proper authorisation, such as a search warrant or court order.


Data Security

We store information digitally on secure, password-protected systems. Invoices and sales are processed through third-party software that complies with the GDPR, ensuring any data transfers are made securely.

We may also store hard copies of information (e.g., event registration lists or order forms), which we dispose of confidentially once no longer needed.


How Long Do We Keep Your Information?

We retain your information for as long as necessary to keep you informed about our wine tastings and offers. Payment information is discarded securely immediately after the transaction is processed.

You can request the removal of your information at any time.


Your Rights and Access to Your Information

You have the right to:

  • Update your preferences for the types of communications you receive from us.
  • Unsubscribe from emails using the link provided in each communication.
  • Request a copy of the personal data we hold about you.
  • Request corrections or deletion of your personal data. However, this may limit our ability to provide services to you.

Children’s Privacy

We do not market to or sell products for purchase by individuals under 18.

If you are under 18, you may only use our website with parental consent.


Cookies and Website Data

Cookies are small text files placed on your computer that help us track website usage and visitor behaviour. You can manage your cookie settings through your browser. For more details on cookies, visit aboutcookies.org or allaboutcookies.org.

We may collect information such as your IP address, geographic location, and browser type when you visit our website. This data is used to assess website performance and is analysed in aggregate.

We do not use website data to personally identify visitors.


SSL and Data Security

We use Secure Sockets Layer (SSL) certificates to encrypt data transferred between your browser and our website. You can verify this by looking for a closed padlock icon in your browser’s URL bar.


Third-Party Websites

Our website may contain links to other websites. Please note that this Privacy Policy applies only to Club Vino. When following links to other sites, you should review their privacy policies.


Complaints

If you have a complaint regarding how we process your personal information, please contact us directly. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).


Changes to Our Privacy Policy

We regularly review and update this Privacy Policy. Any changes will be posted on this webpage.

This policy was last updated on October 10th, 2024.


Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us at:

Email: info@club-vino.co.uk